Shipping policy
Shipping & Pick Up Info:
We will combine shipping for tuber orders placed until April 3rd, 2026 using the code COMBINESHIP2026. Please use this code after your first purchase. It is important that you use the same email and shipping address. We cannot refund shipping charges once an order is placed.
How We Ship Tubers
When will tubers ship?
We ship to warm weather states first starting on April 4th, 2026, weather permitting. We will complete all shipping by the end of April. We cannot give an exact shipping date. Tubers are shipped via USPS Priority Mail with tracking and up to $100 insurance. We only ship to the contiguous USA.
NOTE: We are located in a cold region of Washington state. Our weather must cooperate to ensure your tubers arrive healthy.
How will the tubers be packaged? Your tubers will be in individual bags with vermiculite to protect and maintain moisture. Your full order will be packaged in a cardboard mailer box with a lining of bubble wrap for protection. What quality control measures do you take? Our tubers are labeled at all times throughout the planting, growing, digging and dividing process. We pull each order by hand, inspecting the tuber as it comes out of storage.
Cancellation Policy Once an order is made, we cannot accommodate cancellations. Please reach out to us withing 24 hours of order due to extenuating circumstances (ex. Duplicate orders, etc.) We cannot accommodate edits to existing orders. If you would like to add on to your order, please place a second order.
Return & Refund Policy For 2026 We are offering a 3 day refund request policy on dahlia tubers only. NOTICE: Posting photos of your tubers on social media will void your refund request. Please contact us directly about all tuber concerns. We will happily evaluate photos of your tubers. We guarantee a healthy tuber with at least one viable eye and do everything in our power to grow healthy and happy plants. However, we cannot control what happens to your tuber once it is out of our hands. If you receive a tuber that is in poor condition, you may request a refund within the first 3 days of delivery. Please note, this is not 3 days from when you open the package, it is 3 days from when USPS reports the package was delivered, as noted by shipping tracking data. Please open and inspect your order immediately. To receive a refund please email us within 3 days of receipt, including pictures and an explanation. We will respond with next steps, typically requesting you repackage the tuber and send it back to us. Once we receive the returned tuber, we will issue your refund.
Loss or Damage During Shipping
We do not offer automatic replacements or refunds for orders lost or damaged during shipping. All orders are shipped with up to $100 insurance. We will assist in filing a shipping claim for lost or damaged packages. If the claim is approved and insurance is reimbursed, we will refund your purchase price. 3 days after delivery, all sales are final.
We do not offer refunds or replacements for any purchases after 3 days. This includes but is not limited to the following scenarios:
• We do not refund/replace tubers or cuttings that shrivel, rot or die before planting.
• We do not refund/replace tubers or cuttings that rot/die in the ground.
• We do not refund/replace tubers or seeds that don't sprout.
• We do not refund/replace tubers or cuttings that grow stunted.
• We do not refund/replace tubers or cuttings that don't bloom.
• We do not refund/replace tubers or cuttings that exhibit disease.
All sales are final after correcting for packaging errors and storage loss before shipping as outlined below.
Packaging Errors
Please open your package and inspect your tubers immediately. Make sure you received the correct amount and the correct varieties. If your order is incorrect (missing or wrong varieties), you must contact us within 3 days. We will ask for a photo of your order items. If in error, we will correct the order by sending out the correct varieties or refunding the missing varieties. After 3 days all sales are final.
Storage Loss Before Shipping
Loss of tubers during storage is common for certain varieties. We always undersell our stock of tubers. However, it is possible that between the time you purchase and the time we begin shipping, tubers may rot in our storage. If that happens, you will receive a notification email and a refund of the purchase price of the tuber that is no longer available. If you ordered other varieties, they will ship as expected and no shipping discount will be given. If you did not order any other varieties, your shipping fee will be refunded. We are not able to offer the option of a replacement or substitute. We are not able to cancel or modify the remainder of your order.
Small, Ugly & Dormant Tuber Policy
We sell tubers that are at least the size of the AA battery. Please do not purchase from us if you are not okay with this. As long as a tuber has an eye, an intact neck and a body, it has everything it needs to grow a full plant. Tiny tubers grow just as well as large tubers, and often faster. We often cut large tubers down for storage. This does not affect their ability to grow. Tubers are ugly. They grow in the dirt. They can be soft, hard, wrinkly, smooth, twisty, straight, and bumpy. While we ship our best tubers, you will receive ugly tubers from us. This may also include peeling skin, end cuts, puffed lenticels and slight body damage. Please do not purchase from us if you are not okay with ugly tubers.
We always do our best to wake-up tubers before shipping, however some cultivars are sleepier than others and take a bit longer. In order to get your tubers to you in a timely manner, we occasionally ship tubers with dormant eyes.
You may receive tubers from us with the following types of eyes:
• Dormant eyes: these are still asleep and look like a crack, pimple or blemish on the crown. They will wake up given the right environment.
• Awake eyes: these are beginning to open and resemble a tiny pearl. Eyes can be white, green, pink, purple, or red.
• Sprouted eyes: a full sprout developing out of an eye. Sprouts can be white, green, pink, red or purple.
We only sell tubers we deem viable! Every tuber we ship has been deemed viable and is one I'd be comfortable receiving. If we don't sell it to you, we plant it in our own field. Every year our field is booming with the smallest, wrinkliest, and ugliest tubers in our stock. Some varieties naturally make more ideal tubers than others. Some of those rare “unicorns” are known to produce smaller, ugly, and challenging tubers.